Question 1

What is an eSIM?

Accepted Answer

An eSIM is a digital SIM built into your phone. You download a plan without swapping physical cards.

Question 2

How fast is setup?

Accepted Answer

Most plans activate within minutes after scanning your QR code.

Question 3

How do I pay?

Accepted Answer

We accept card payments on our website.

Question 4

Does it work on my phone?

Accepted Answer

Most recent iPhones and Android devices support eSIM. Check your device settings before purchase.

Question 5

How do I install my eSIM?

Accepted Answer

After purchase, scan the QR code in your dashboard or enter the SM-DP+ details manually on iPhone. Android users can use one-tap LPA install where supported.

Question 6

Can I get a refund?

Accepted Answer

Unused eSIMs that have not been installed or activated qualify for a full refund within 14 days. Request a refund from Orders on the website.

Question 7

Does the mobile app sell eSIMs?

Accepted Answer

No. The PingRoam app is a free companion to view your eSIMs and usage. All purchases happen on pingroam.com — there are no in-app payments.

Question 8

Can I use dual SIM while traveling?

Accepted Answer

Yes. Keep your home SIM for calls and SMS while using a PingRoam eSIM for mobile data abroad. See our Dual SIM travel guide for setup tips.

FAQ

FAQ