Terms of Service

Terms of Service

Last updated: July 11, 2026

1. Acceptance of Terms

By accessing or using PingRoam's website, mobile application, or services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Service Description

PingRoam provides digital eSIM data plans for international travel. Our platform allows you to browse destinations, purchase data packages, and manage your eSIM profiles. eSIM connectivity is provisioned through our network partner, eSIM Access, and delivered digitally to your compatible device. PingRoam is a software platform, not a telecommunications operator — see our eSIM Provider Disclosure for details.

3. Account Registration

To access your eSIM dashboard, you must sign in using Firebase Auth (Google or Apple). You are responsible for maintaining the security of your account credentials. You must provide accurate information and notify us of any unauthorized access.

4. Purchases and Payments

All purchases are processed through Whop, our Merchant of Record, which handles credit/debit card payments and local payment methods on our behalf.

Prices are displayed in your selected currency and include applicable taxes where required. Payment is due at the time of purchase. We reserve the right to modify pricing with reasonable notice.

5. eSIM Delivery and Activation

Upon successful payment, your eSIM profile is provisioned via eSIM Access and delivered to your account dashboard. You are responsible for ensuring your device is eSIM-compatible and unlocked. Activation instructions are sent via email (Resend) and available in the app. Delivery is typically instant but may take up to 24 hours in rare cases.

6. Digital Product Refund Policy

Because eSIM profiles are digital goods provisioned immediately upon purchase:

  • Unused eSIMs: Full refund available if the eSIM has not been installed or activated within 14 days of purchase.
  • Activated eSIMs: No refund once the eSIM profile has been installed on a device or data usage has begun.
  • Technical failures: If eSIM Access fails to provision your eSIM due to a service error on our end, we will issue a full refund or replacement at our discretion.
  • Partial usage: No partial refunds for unused data on activated plans.

Refund requests must be submitted via Settings → Support in the PingRoam app or website within the applicable window with your order ID.

7. Acceptable Use

You agree not to:

  • Resell, redistribute, or sublicense eSIM profiles without authorization.
  • Use the Service for unlawful purposes or to violate telecommunications regulations.
  • Attempt to circumvent payment, authentication, or security measures.
  • Use automated systems to scrape pricing or inventory data.

We may suspend or terminate accounts that violate these terms.

8. Service Availability and Limitations

eSIM connectivity depends on eSIM Access network coverage, local carrier partnerships, and your device compatibility. We do not guarantee uninterrupted service in all locations. Data speeds and coverage may vary by country and network conditions.

9. Intellectual Property

All content, branding, software, and materials on PingRoam are owned by us or our licensors. You receive a limited, non-exclusive license to use the Service for personal travel purposes.

10. Limitation of Liability

To the maximum extent permitted by law, PingRoam shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Service, including loss of connectivity, data, or business opportunities. Our total liability shall not exceed the amount you paid for the specific eSIM plan in question.

11. Changes to Terms

We may update these Terms at any time. Material changes will be communicated via email or in-app notice. Continued use after changes constitutes acceptance.

12. Contact

For questions about these Terms:

Customer support: [email protected]
Privacy / legal: [email protected]